Shipping & Returns

Shipping

We ship worldwide with tracking. Most orders arrive within 7–15 days of dispatch, depending on your destination. Your exact shipping options and rates are confirmed when you place your order.

Orders are fulfilled through WhatsApp or email — there is no online checkout on this site. Once you confirm an order with us, we agree on dispatch timing and the shipping method that suits you best.

Customs & duties (EXW)

We trade on EXW (Ex Works) terms: our prices cover the goods only — not international freight or import duties. You arrange, or ask us to arrange, shipping and customs clearance; any import duties or taxes are your responsibility.

Before you commit to an order, we always confirm the shipping cost and the best arrangement for your destination, so you know your total before you pay.

Returns & exchanges

Returns are accepted for quality issues only. If your order arrives damaged or faulty, we will make it right — send us photos on WhatsApp and we will arrange a replacement or refund.

Once an order has shipped, non-quality returns are not accepted.

How to start a return

• Message us on WhatsApp with your order number and a short note about the issue.
• We confirm the return address and any shipping instructions.
• Pack the item securely in its original packaging.
• We process your replacement or refund once the item arrives.

Custom & engraved pieces

Made-to-order and customized pieces (sizes, lengths, engraving, private label) are produced specifically for you and are not eligible for return unless faulty. Quality issues are always covered.