Help
Frequently asked questions
Quick answers before you ask. Anything else — WhatsApp us.
Shipping
Handmade pieces leave our studio in 1–3 days; worldwide delivery takes 7–15 days with tracking.
Shipping is calculated by destination — ask on WhatsApp for the exact rate before ordering.
International shipping
We ship to the US, EU and most countries worldwide.
Import duties, if any, are the responsibility of the buyer. We declare the value accurately on the package.
Returns
Unused items can be returned within 14 days of delivery.
Message us on WhatsApp with your order details and we will walk you through the process.
Material care
Our pieces are crafted in 316L stainless steel — hypoallergenic, water-resistant and tarnish-resistant, with the look of fine jewelry.
Keep it simple: rinse with water and wipe dry. 316L stainless steel handles water, sweat and everyday wear without tarnishing.
Yes — 316L is a low-allergen, skin-friendly grade, kind to sensitive ears and skin. Tell us your sensitivities on WhatsApp and we will recommend the right pieces.
Customization
Custom sizes, lengths and name engraving are available — tell us what you need on WhatsApp.
Yes. Share your idea on WhatsApp and we will quote you within 24 hours.